Terms of sale

General

These terms apply to purchases on woolsakartvelo.com made by consumers: individuals buying goods for personal purposes. The seller is the individual entrepreneur whose details are shown above on this page and at the bottom of every page of the site. The relationship is governed by the laws of Georgia, including the Law on Consumer Rights Protection and the Law on Electronic Commerce.

The terms are published in Georgian, Russian and English. The Georgian version is the official one and prevails if the versions differ.

Goods and prices

Prices are in Georgian lari (₾). Yarn sold by weight is priced per 100 g; the order total is calculated from the weight you choose and rounded as shown at checkout. The minimum weight and the weight step are shown on the product page.

The price shown on the site is final: you do not pay any additional taxes or fees for the goods. Delivery is not included in the price of the goods: it is named separately and agreed with you before payment (see "Delivery and pick-up").

The seller confirms availability manually after receiving the order. The site does not keep automatic stock records, so an item shown on the site may turn out to be unavailable. If so, the seller will tell you at once.

How to place an order

• Choose the product, shade and weight and add the item to the cart.
• Open the cart and check its contents: you can change the quantity or remove an item.
• Go to checkout and enter your name, phone, town or village and the way you want to receive the order. An e-mail address is optional.
• Check the data you entered on the checkout page: you can correct it before sending, and mistakes are highlighted.
• Tick the consent and press "Send order".

Receipt of your request

Right after you send the order the site shows a page with the order number: this confirms that your request was received. You can save or print the page. Receipt of the request does not mean that the goods are in stock, paid for or sent.

Agreement and payment

An order you send is a purchase request. Sending it does not oblige you to pay. The seller checks availability, contacts you if needed, agrees the delivery method, cost and time with you, and then tells you the final amount, the payment details and the payment terms. The seller tells you the payment method and term individually together with the details.

The contract is concluded when you have agreed to the final terms and paid for the order. The order is fulfilled after payment. If the seller cannot fulfil the order, or you do not agree to the final terms, no contract is concluded and you do not have to pay. Online payment is not taken on the site.

The information about the goods, the price, the delivery and the terms that the seller gave you before payment, together with these terms, form the content of the contract.

Delivery and pick-up

You can collect the order at the shop (pick-up) or have it delivered: the carriers are Inex and Georgian Post. The cost and time of delivery by Inex and Georgian Post are agreed with you individually before payment; a price "from …" on the site is a lower limit, not the final cost. If the seller did not tell you about additional delivery costs before payment, you do not have to pay them.

Pick-up: 16 Zubalashvili Street, Batumi. We recommend agreeing the time of your visit with the seller in advance.

Unless agreed otherwise, the seller hands over the goods without delay and no later than 30 calendar days after the contract is concluded. If the goods are not available, the seller will tell you immediately. The risk of loss of the goods passes to you when you or a person you named receive the order, or when it is handed to a carrier you chose.

Keeping the contract and access to it

The order is kept by the seller in electronic form. You can save or print the order page, the seller's messages and these terms. On request the seller will give you the data of your order.

Languages

The site and the terms are available in Georgian, Russian and English. The seller communicates with you in the language in which you contacted the seller; the information in Georgian is provided on request.

Quality of goods and complaints

The seller delivers goods that match their description on the site. If the goods do not conform to the contract you may require the defect to be remedied or the goods replaced free of charge and, if that is impossible or not done within a reasonable time, a reduction of the price or withdrawal from the contract. A defect found within 6 months of receipt is presumed to have existed at delivery unless the seller proves otherwise; your rights cover defects found within 2 years of receipt.

Complaints are accepted by the seller's phone and e-mail shown on this page. The seller considers the complaint and tells you the outcome within a reasonable time.

Withdrawal from the contract and returns

You may withdraw from a distance contract within 14 calendar days of receiving the goods without giving a reason. How to withdraw and how goods and money are returned is described on the "Returns and exchanges" page.

Complaints and supervision

If you consider that your rights have been violated, you can contact the seller, the Competition and Consumer Agency of Georgia, or a court.

Personal data

How the seller processes your data is described in the Privacy Policy.

Changes to the terms

The seller may change these terms. An order is governed by the terms in force when the request was sent.